Ensures all departments are aligned on the goals of the business.Sets the budgets for different departments to work with.Works with members of management on new initiatives to ensure skill acquisition and industry knowledge.Increases articles for customer self-service & self-help.Lowers /Endicia call waiting metrics to ensure good and quick customer service.Will plan out strategies based on quarterly initiatives to meet goals.Develops strategies for increasing /Endicia revenue.Own brand reputation and act as customer advocate, including customer satisfaction and retention.Communicate regular status updates and results relating to the brand to both the ELT and to the brand team.Influence brand-specific working environment, foster brand-specific relationships and drive behaviors to motivate teams, including staffing and career development.Define the GTM strategy (translated into projection of trajectory for next 4 years) for the brand and ensure everyone working in full or in part on that brand have full clarity on the strategy and their responsibilities.Build a coherent leadership team for the brand, with representative from all relevant function as dotted line reports.Drive alignment and buy-in from functional heads/ELT on the GTM strategy.○ Participating in brand-specific marketing events. ○ Attending trade shows and industry events Be the brand ambassador both internally and externally, including:.○ Collaborate on and ratify budgets, new hires, terminations, promotions, pay adjustments & any unbudgeted spend related to the brand and ○ Manage acquisition, retention, and churn As part of this, the GM will be responsible for owning the overall performance, including: This position will guide and coordinate the team to drive the success of the /Endicia products, including customer support, driving sales of the product and gathering information for the continuous improvement of the product. As GM, this position will oversee several departments, including sales & support, engineering, product, and marketing, for members working on the /Endicia products. This position will set and execute the vision for the /Endicia products. Our solutions have helped thousands of businesses printer more than $14 billion in postage. The /Endicia brand is a leading provider of internet-based postage services. We set expectations clearly and hold ourselves accountable to what we commit. We serve that empathy by treating everyone the way we would like to be treated - openly, ethically, and honestly. We have a genuine empathy for our employees, partners, and customers. We expect to continue to deliver market transforming solutions for our customers and challenging growth opportunities for our employees. We are a rapidly growing company with intent. Because of this we move with urgency, take risks, and are determined to ship solutions quickly. We’re on a mission to reach and help every mailer, shipper and merchant on the planet. We will only work with people who are enthusiastic about their work, respectful of diverse ideas and backgrounds, and who possess the ability to work both independently and as part of a team. Every time we answer the phone, write a line of code, hire a new team member, form a partnership, or build a new interface it is explicitly because we believe that action will improve the life of our customers. Our company was built in service of our customers. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere.Īuctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe.Īuctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane mission is to fuel commerce through exceptional delivery. At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers.
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